![]() I bought a new laptop last week running on windows 8.1. Get back to us if you have queries regarding Windows, we will be happy to help you. ![]() Refer to the Following link on Fix printer problems: Step 4: Click on “ Update driver” button and click “ OK”. Step 3: Click on “ Properties” and select the “ driver” tab. Step 1: Press “Windows key + R” and type decmgmt.msc. If the issue still persist, follow the method below. Step 3: Select Printer from the list and follow the prompts for printer troubleshooting. Step 2: On the top left corner click on “ View all”. Step 1: Type Troubleshooter in search box and click Method 1 : Run the Printer Troubleshooter. ![]() If the issue is not resolved, follow the method below and check if the issue is resolved. Try to uninstall and re-install the printer device and check if the issue is resolved. We appreciate your interest in Windows 10. Thank you for posting on Microsoft Community. ![]()
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